In a support document updated today, Apple says customers who have an Apple Watch Ultra or other larger Apple Watch model with a case size of 44mm, 45mm, or 49mm may want to adjust the angle of the MagSafe Duo charger or Lay it completely flat to ensure the charger makes a proper connection with the Apple Watch.
If an Apple Watch Ultra still won’t connect reliably to the MagSafe Duo charger, Apple says you should try removing the watch’s strap before placing the watch on the charger.
As noted by Bloomberg‘s Mark Gurman last week, the Apple Watch Ultra is not included in the list of MagSafe Duo Charger compatible devices, likely due to its larger 49mm case size and bulkier design, making it a poor fit. On the contrary, the new Apple Watch Series 8 is listed as compatible like all Apple Watch SE models.
The $129 MagSafe Duo is a foldable mat that includes a MagSafe charger for iPhones and a magnetic Apple Watch charging puck. Apple released the accessory in late 2020, before there were 45mm and 49mm Apple Watch models. Note that the MagSafe Duo charger cannot fast-charge the Apple Watch Ultra, Series 8, or Series 7.
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